Yearly archive for 2021

“Don’t look at me in that tone of voice,” a brilliant Dorothy Parker quote. Tone is so powerful, and like electricity, it can build or destroy. Tone on the phone is the virtual equivalent of what we traditionally refer to as the way a person carries himselfRead more →

February 12 began the Lunar New Year for 2021 for a fifteen-day celebration ending February 26. Happy New Year as we enter the Year of the Ox! One of the traditional New Year lucky foods is to eat fish, but not all of the fish, to symbolizeRead more →

Kevin recently broke our virtual call center’s weekly production record for setting busines to business sales appointments, so we sat down with Kevin and asked the question everyone’s been asking, “Kevin, what’s your secret?” Kevin’s answer, “Pomodoros”. The Pomodoro Technique is a time management method developed byRead more →